Essay Samples

Capstone Gap Analysis Paper

 Sample Capstone Gap Analysis Paper

General Overview

This study explores the importance of implementing effective management processes within healthcare systems. It reviews the Michigan health care system. Effective administration of health services is an issue of utmost importance. It encompasses allocation of resources, coordination of staff and enhancement of operations. These operations are evaluated within the Michigan healthcare system. The healthcare system has a core mission to provide affordable, timely and quality medical services. Apart from this, it strives to improve the living standards of the local people. Severe health complications compromise performance capacity of the local people in Michigan.

The study discusses the notable disparities within the Michigan health care system. The institution has well trained and qualified personnel (Prybutok& Zhang, 2011). There is need for the hospital to upgrade its medical machines. The notable disparities should be addressed to enhance service delivery. The paper also discusses viable intervention measures that7 are appropriate for effective performance. Effective planning on monetary utilization is indicted as the most preferable approach.

These measures are important. Therefore, to ensure effective performance, these interventions must be adopted. It also takes into consideration the social and cultural diversities that enable formulation of viable strategies. The paper also explores the potential performance indicators. There is an evident analysis of customer feedback, satisfactory levels and staff retention factors. Apart from these, other highlights include access to medication and the number of patients to be managed at a time. The performance indicators are set with an aim to establish the output levels of the hospital.


Proper healthcare administration is critical in the development of powerful economies. Health is a central element. This is because it influences an individual’s capacity to perform appropriately. This is applicable within diverse fields of operation. It affects the economic viability and social engagement of individuals (Kovner, Knickman& Jonas, 2011). Healthcare deals with sensitive medical issues. These define the level of an individual’s stability. Healthcare activities are set to eliminate unwarranted complications that compromise people’s performance levels.

Poor health standards can compromise the capacity of nations to achieve economic success. The citizens must be in a proper health condition. Health is critical in ensuring individual performance and delivery of quality services. The sector should be driven under systematic guidelines. These must be economically viable and culturally accepted. In US, new health reform policy has been introduced. The aim is to revolutionize operations in the health sector. There are targets to eradicate unwarranted bottlenecks that hinder the provision of quality healthcare (Pescosolido, 2011). The bill was formulated to provide requisite incentives with the capacity of enhancing service delivery in the sector. Its formulation was set to ensure that the citizens in the US citizens live under excellent health conditions. This is critical to advance their productivity. Consequently, the bill was crafted to facilitate quality, effective and affordable healthcare to the locals. Elimination of unnecessary discrimination was identified to be vital. The bill also introduces a comprehensive reinsurance cover anda credible stakeholder reimbursement program.

The insurance cover is set to promote quality healthcare to all. This is irrespective of one’s status. The cover is designed in line with universal health declaration. According to this declaration, every individual has a right to receive good healthcare. The declaration was formulated to eradicate the evident gaps that exist between the economically challenged and the rich. It seeks to foster equality and provision of quality treatment since it stipulatesviable policies. These policies aim at upgrading the infrastructural systems in various institutions (Prybutok& Zhang, 2011). It is recognizable that health is crucial for economic development in the US. Authorities in Michigan have asserted that there health institutions should acquire modern equipment. This may enhance the delivery of medical services to the locals. This paper explores the significance of effective healthcare administration. This is crucial in the realization of exemplary performance with regard to Michigan health institution.

Purpose of the Study

The research presents insightful information on the great need for superior administration of health services. Management is critical in ensuring effective realization of the major deliverables that are set by various institutions. It is proper for healthcare institutions to initiate superior administrative strategies. These ensure that patients acquire value for their money in terms of health services. Inferior administration of health operations is significant. This is because it facilitates proper allocation of resources, identification of evident gaps, and formulation of effective performance policies. Additionally, it also aids the integration of pertinent infrastructure. This is to advance provision of quality services that conforms to specified standards. In particular, the study is conducted to equip various stakeholders in the health sector with pertinent information. This information facilitates adoption of transformative ideas that are innovative in nature. This is to ensure that health services are advanced, and quality medication is provided to clients. As noted, the study will equip administrators of Michigan health institution with relevant information. This may enable the advancement of service delivery.

Description of the Organization

Michigan health institution was formed with core mission being to provide quality, timely and cost efficient nursing services. The institution was initiated due the increased need for health services by the locals. Its main purpose is to improve and restore the health standards of individuals and consequently advance the performance capacity of the Michigan residents. The institution is credited for timely response to the patients’ needs and provision of superior services (Kongstvedt, 2007). Indeed, the health institution has improved access to medical services by clients. For example, this includes therapeutic services that are provided by well trained staff. The institution has highly qualified professionals and health practitioners. They have a responsibility of providing specialized treatment, therapeutic and counseling services. The professionals have the capacity to provide assistance to patients. Notably, this is irrespective of their illnesses.

The institution has well structured system of operation with clear communication channel that eases coordination of patient care. This facilitates patient treatment and check up by the relevant doctors. Indeed, the hospital’s staff operates with due regard to patients with an aim of ensuring their speedy recuperation (Pescosolido, 2011). It is imperative to note that the hospital operate various units that include the trauma center, therapeutic service and lifestyle disease centers. Operations in these units are professionally driven with employees of distinguished academic background. In their daily activities, the employees observe ethical principles as defined under the medical code of conduct. This requires them to exercise due diligence in their practice (Mitchell &Haroun, 2012). Since its inception, the growth trend has been remarkable in diverse fields of operation.

The HRM department in the institution has adopted clear staffing procedures. This is through credible recruitment process that presents no discrimination. They also have internal training sessions to equip their employees with the modern changes and practices. This is crucial especially with the consistent changes that hold performance impact in the medical sector. Variably, the institution has integrated its infrastructure. For instance, health equipment that facilitates timely service delivery and provision of quality nursing care with limited complications (Mitchell &Haroun, 2012).The institution operates under a clear plan of activity and budget system. This has facilitated its capacity to realize optimum utilization of resources. Resource utilization is essential. This is because poor allocation of resources may be detrimental to the institution.

Resource misappropriation has led to dismal performance in various institutions. Hospital administrators are under obligation to formulate an effective plan of monetary activity. According to Prybutok& Zhang, (2011) resource availability and administration determines the quality and the level of operations in institutions. Resources influence recruitment and acquisition of health equipments. This also relates to process improvement and delivery of quality services to patients.

Needs Assessment/Gap Analysis

Gap analysis entails comprehensive assessment of operations and activities in institutions. This helps to ascertain the evident complications that may compromise delivery of quality services. It aids the identification of the institutions strengths and weaknesses. These facilitate the formulation of relevant policies to address the evident setbacks. This is to promote the realization of exemplary performance and provision of satisfactory services to patients. Institutions with strong a focus to high performance are under obligation to perform systematic assessment of its operating units. These help to identify evident gaps that may hinder productivity (Mitchell &Haroun, 2012). This is vital since performance gaps have the capacity of stalling operation and delivery of timely services. The gaps create unwarranted bureaucratic and administration complications. These are detrimental in achieving sustainable growth.

In particular, health institutions that provide nursing care services to patients should perform gap analysis. This helps to ascertain possible defects in various units and medical machines. These may hold the capacity to hinder delivery of superior services. This is vital since health institutions discharge crucial and sensitive services that relates to human life. They work to ensure a healthy lifestyle of individuals (Lighter & Lighter, 2012). They also perform the restoration of the individual’s health capacity. This is through systematic recuperation procedures that include medication, nursing and counseling.

As noted, Michigan, institution started its operations in the ancient days. The objective was to provide quality and affordable healthcare to the locals. Evidently, the institutions have grown to greater heights through its dedicated management. The management has helped in the formulation of viable performance strategies that are culturally acceptable. Despite its noble growth, the institution still faces some major challenges that hinder its exemplary performance. The challenges are eminent within various units of operation in the health system. Indeed, the institution is still deficient of sufficient health professionals (Lighter & Lighter, 2012). There are limited health officials in the institution. Some units record as low as two officials against the huge number of patients. This has prompted the institution to initiate viable resource mobilization mechanism to advance its staff and recruit more professionals.

The counseling and therapeutic departments are severely affected. The departments provide therapeutic services and counseling that form major preventive measures to health issues. The management is under obligation to recruit more staff members as it helps to facilitate timely delivery of services to clients. This is especially important in the current setting where health complications are prone. Health complications are on the rise creating the need for most individuals to seek medical attention. This requires superior preparation with sufficient health professionals. Patients must acquire the appropriate assistance to help them recuperate from the adverse effects of various diseases (Wolper, 2011).

The institution lacks sufficient and modern technological equipment to enhance service delivery. The hospital should integrate its technological equipment especially therapeutic, cancer administration and patient screening machines. These machines should be adequate. This helps to facilitate the provision of quality and timely nursing services. According to Prybutok& Zhang, (2011) the development of terrorism and trauma departments in health centers is vital especially with the increased terror threats. The threats require proper preparation to ensure that the locals are cushioned during such events. Evidently, Michigan hospital has not fully integrated its terrorism and trauma center. The institution lack sufficient resources to upscale its services and facilitate operations in the department. This is a gap that requires effective management measures. It may help to advance the department’s operations due to its significance in handling terror victims when such disaster occurs.

Personnel issues, such as training and retention of employees must also be adequately addressed (Wolper, 2011). The hospital’s administration should craft relevant policies to guide employee training and retention. This is to promote innovation and creativity in service delivery. This is essential in the health sector. Health institutions play a crucial role in enhancing the health status. Therefore, an efficient administration is necessary (Harris, 2010). The hospital’s administration should facilitate superior policy formulation and mobilization of funds. This helps to boost operations.

Intervention Measures

Intervention measures are mitigation guidelines formulated to cushion patients against the adverse effects of poor health. They also help to advance operations in the health institutions. The measures are critical since they contribute in ensuring individuals safety (Price & Scowcroft, 2011). According to researchers, prevention is better than cure. This means that disease prevention measures are crucial comparable to the acquisition of curative assistance. Curative assistance may fail to eliminate the disease entirely from an individual. However, prevention ensures healthy lifestyle (Harris, 2010). Ideally, prevention strategies should take into consideration the social, cultural and legal aspects. The measures should be culturally accepted, socially relevant and legally defined under the medical code of ethics. This is essential since some individuals fail to accept preventive measures based on cultural practices. Various societies have deep rooted cultural practices that impede them from adopting certain practices.

The challenge is a major issue. Especially, this is evident in conditions where the preventive practice is in contradiction with cultural practices of certain individuals. Intervention measures are strategies that are formulated to cushion the locals from experiencing health complications. Michigan healthcare should adopt counseling and monetary planning as the best mitigation approaches (Harris, 2010). The approaches present the requisite incentives that help in cushioning individuals from the adverse effects of health and monetary complications. Counseling is undertaken as a preventive measure to diverse health issues that hold far reaching effects to individuals. It also facilitates restoration of individual’s lifestyle and recuperation. An individual’s capacity to proper recuperation after an event is dependent on the past treatment measures.

Evidently, counseling is a viable health intervention measure. Basically, it considers cultural dynamics of individuals. The practice is undertaken by health professionals who are trained counselors with requisite capacity of establishing the cultural needs of the locals. They establish the cultural guidelines to enable development of acceptable training on preventive measures. Clearly, professional counselors of Michigan hospital must establish comprehensive counseling services that consider cultural dynamics of individuals (Liyanage&Egbu, 2005). This is to ensure that the measures that are put in place are embraced by the local with limited resistance. Counseling also boosts social integration and facilitates societal coherence. It is imperative to note the realization of effective health practices requires the understanding of individuals.

This can only be achieved through social engagement and formulation of policies. These must be socially relevant in enhancing cohesiveness. Counseling as proposed shall enhance the well being of locals in Michigan. This is through ensuring that their health conditions are improved. The practice is also driven under legal terms of engagement (Liyanage&Egbu, 2005). Professional counselors are trained to exercise due diligence and execute their duties under medically set guidelines. They are also under obligation to execute their functions in accordance with the health code of conduct.

Intervention Plan

In Michigan, counseling on health matters will be executed through systematic approaches. These include organized training and seminars on health issues. Variably, sensitization programs must also be initiated. These may enhance the awareness on the intervention measures. Particularly, this relates to conditions that may compromise health status of individuals (Prybutok& Zhang, 2011). This is to ensure that the residents take precautionary measures to avert the severe effects of health complications. Services of the relevant stakeholders must be sought to propel the implementation of the intervention measures. Probable stakeholders include health planners, professional counselors and operation officials. They must perform the coordinating activities to promote the realization of quality results.

Marketing Communication Plan

Marketing of services involve the creation of awareness on the services that are provided by an institution. Michigan healthcare seeks to adopt viable marketing approaches to create awareness on its services. This is to ensure that the locals are acquainted with the relevant health information (Kongstvedt, 2007). The stakeholders will be updated on the health issues and intervention programs through the media, use of flyers and local events. Other forums might include churches, shopping malls and learning institutions. This will enable wide coverage of individuals to ensure accurate and timely delivery of intervention massages.

Performance Indicators

Performance indicators are important parameters. They indicate whether the intended objectives of an institution are progressively achieved. The parameters provide the guidelines through which administrators formulate viable policies. Some include customer satisfaction and access to medication. Others involve staff retention, medical infrastructural systems and client waiting times (Prybutok& Zhang, 2011). The professional capacity of the staff and efficiency in service delivery are also major parameters. The performance indicators are set purposely to establish the strengths and weaknesses within institutions.


Health services require effective administration which is key element in the development of vibrant economies. Health is a fundamental element and often dictates the economic viability of individuals. Conventional healthcare practices are fundamental due to the fact that they help to advance economic performance and social integration thus creating a healthy, enterprising society. More intensive and comprehensive investigations on these factors are necessary.


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Kongstvedt, P. R. (2007). Essentials of managed health care. Sudbury, Mass: Jones and Bartlett Publishers.

Kovner, A. R., Knickman, J., & Jonas, S. (2011). Jonas &Kovner’s health care delivery in the United States. New York, NY: Springer.

Lighter, D. E. & Lighter, D. E. (2012). Basics of health care performance improvement: A lean Six Sigma approach. Burlington, MA: Jones & Bartlett Learning

Liyanage, C. &Egbu, C. (2005). Controlling healthcare associated infections (HAI) and the role of facilities management in achieving “quality” in healthcare: A three-dimensional view. Facilities, 23(5), 194-215

Mitchell, D. &Haroun, L. (2012). Introduction to health care. Clifton Park, NY: Delmar, Cengage Learning

Pescosolido, B. A. (2011). Handbook of the sociology of health, illness, and healing: A blueprint for the 21st century. New York, NY: Springer.

Price, A. & Scowcroft, A. (2011). Essential skills for managing in healthcare. Oxford: Radcliffe Publishing.

Prybutok, V. R., & Zhang, X. (2011). Introduction to the second special issue on quality management in healthcare. The Quality Management Journal, 18(4), 7-8.

Wolper, L. F. (2011). Health care administration: Managing organized delivery systems. Sudbury, Mass: Jones and Bartlett Publishers.